Terms & Conditions
Terms and Conditions for England Superstore
These terms and conditions were last updated on 21/05/10. Use of our website and the sale and purchase of goods from the website are governed by our terms and conditions as set out below. “We” or “Our” means England Superstore. “You” or “Your” means the person accessing, using or ordering from our website over the Internet.
Goods are supplied by England Superstore directly to you and the contract of sale then exists between you and England Superstore. These terms and conditions cover all sales made through this website.
Prices, description and availability of goods
Prices are subject to change without notice and all goods are sold subject to availability. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Colours may vary slightly from those shown on the website due to the limitations of Internet technology. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.
Sales tax
Value Added Tax (VAT) is calculated on shipping destination. When applicable it is included in the price for orders shipped to destinations within the European Union (EU). For orders shipped to destinations outside the EU the price excludes VAT but orders may be subject to local sales tax or import duty. These are not included in our prices and customers remain liable for payment of these taxes or duties on or following delivery.
Payment methods
We accept credit card payments via Paypal, we do not collect your credit card information.
Returns and Refunds
We want you to be satisfied every time you shop with us. Our "no quibbles" guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods to the Merchant within 7 working days from receipt of the goods, you will receive a refund within 30 days of cancellation. It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold.
Delivery arrangements
Your shopping basket displays the goods you have purchased we endevour to process all order within 24 hours dependent on availability. We will notify you if your goods are not able to be despatched within this timescale. The costs for delivery are shown depending on the shipping destination and the delivery service selected.
Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to the merchant. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If however the goods are faulty then the postage costs will be refunded.
Complaints
Should you have a complaint regarding the service or a product we provide please contact Customer services by email: support@digitalegg.net or phone: 0121 288 2950 (our lines are open Monday - Friday 9.30am - 5.00pm. Calls are charged at standard rates).
We aim to acknowledge complaints within 5 working days, and we will...
- Advise you how long it will take to resolve the complaint
- Keep you informed throughout the process
Offensive or age restricted material
We take the utmost care to ensure that no material likely to give offence or which is unsuitable for children is displayed on our website. There are, however, certain products that we sell which are unsuitable for children (e.g. Certificate 18 or 15 videos / DVD's). By placing an order for products with age restrictions you declare that you are of legal age to purchase those products. Should you see material which in your view is offensive then please email us at support@digitalegg.net.
Privacy Statement
This privacy statement applies solely to information collected through this website.
Information Collection and Use
We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We will not sell, share, or rent this information to others other than as disclosed in this statement. During the registration or ordering process we collect some or all of the following information:
- Your name and address
- Your contact phone number (to enable us to contact you in the event of a query)
- Your email address
If you have registered you may check, amend or remove your personal details by emailing support@digitalegg.net. By registering or ordering through our website you consent to the collection and processing of your personal details by us.
Links to / from 3rd party websites
We are not responsible for and accept no liability for the content or privacy practices of any linked website which is not owned and maintained by us. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information.
Legals
The contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts. These terms and conditions do not affect your statutory rights as a consumer.
